FAQ
Frequently Asked Questions
Everything you need to know about workout plans, app memberships, nutrition support, program access, billing and customer policies.
Please review the full product description before purchasing. Features, access length, nutrition support and coaching vary between downloadable plans, app programs, challenges and monthly memberships.
Choosing Your Program
Find the option that best matches your goals and desired level of support.
What is the difference between a downloadable plan and the app? +
Downloadable plans are structured digital workout programs that you follow independently. They are ideal if you want a set plan without ongoing app tracking or coaching. You can save them before link expires.
The app provides a more interactive experience with workouts organized inside the platform, exercise demonstrations, progress tracking and features based on the membership or program selected.
Some app options may also include nutrition guidance, custom macros, community support or coaching.
Which app membership is right for me? +
App programs and challenges are separate purchases unless the product description specifically states they are included in a membership.
What program would fit me best? +
- Weight loss and full-body toning: Choose a program that combines strength training, Pilates, barre and daily movement.
- Glute building and body recomposition: Choose a progressive strength-based program with lower-body emphasis.
- Postpartum core or pelvic-floor support: Choose a postpartum, deep-core or pelvic-floor focused program after medical clearance.
- Variety and ongoing accountability: An app membership will likely be your best fit.
- More individualized support: Consider Sculpt or Transform coaching.
Do I need to be a mom to join? +
Not at all. Although I share my own motherhood and postpartum journey, most Get Fit With Julia programs are designed for women in many different stages of life.
Any program-specific requirements will be clearly listed in the product description.
Workouts & Equipment
Do I need equipment for home workouts? +
Equipment varies by program. Most home workouts use dumbbells, resistance bands, ankle weights or a mat.
Modifications may be available, and household items may sometimes be used in place of light weights. Please review the equipment list on the specific product page before purchasing.
Do I receive both home and gym workouts? +
Many programs include both home and gym options, but this can vary. The product description will state exactly which workout formats are included.
Can beginners follow your programs? +
Yes. Many programs can be adjusted by reducing the weight, repetitions, pace or range of motion.
Every program has a different intensity level, so please read the description and choose the option that best matches your current ability.
Can I participate while pregnant or postpartum? +
Please receive clearance from your qualified medical provider before beginning or returning to exercise.
Choose a program designed for your current stage and stop any movement that causes pain, pressure, leaking, heaviness or discomfort.
These programs provide general fitness education and are not a substitute for medical care, physical therapy or individualized medical advice.
Nutrition & Support
Are nutrition guidance and custom macros included? +
Nutrition support depends on the product or membership selected. MOVE is workout-focused, while Foundation and higher tiers include additional nutrition features.
Certain app programs and challenges may also include custom macros. Please review the specific product description for exact inclusions.
Are the meal plans completely personalized? +
Meal suggestions may be created around your assigned calorie and macro goals, and foods can be swapped based on your preferences.
Standard app memberships do not include the same level of individualized meal planning or daily guidance as private coaching.
What happens if I struggle during the program? +
You are not expected to be perfect. Focus on consistency, modify the weights or intensity when needed and use any community or support features included with your purchase.
The amount of direct support available depends on your membership or coaching tier. Please use email for customer-service questions so your request can be properly reviewed.
Access & Billing
How do I access my purchase? +
Downloadable plans: After checkout, use the “Access Downloads” button and save the files to your device. You may also receive an email from the digital-delivery provider, so please check your spam or junk folder.
App memberships and app programs: You will receive app access instructions and be prompted to download the app. Please use the same email address used during checkout.
How long do I have access to my program? +
Downloadable plans: Download and save your files during the access period. Once properly saved to your device, you can keep the files for personal use.
App programs and challenges: Access is provided for the stated duration of the program, plus any grace period specifically listed at purchase. Access is not unlimited or lifetime unless it is expressly stated.
App memberships: Access remains active while your subscription is current and payments are successfully processed.
Can an expired app program be reactivated? +
Once an app program reaches the end of its access period, the account or program access may be deactivated.
To continue using the app, you will need to purchase a new eligible program or maintain an active membership. Previous purchases do not automatically include ongoing or unlimited app access.
Can I cancel my membership? +
Recurring memberships may be canceled before the next billing date according to the cancellation terms provided at checkout.
Canceling prevents future charges but does not refund payments that have already been processed.
Challenge commitments, coaching packages or promotional offers may have separate terms.
Can I receive a refund or exchange? +
Because programs, challenges, classes and coaching services provide immediate access to digital content or reserved services, purchases are final unless otherwise required by applicable law.
Refunds are not provided because a customer changed their mind, did not complete the program, did not save the downloadable files, forgot to cancel before renewal or allowed program access to expire.
Please carefully review the product description, access period and terms before purchasing.
Challenges & Results
Are results guaranteed? +
Individual results vary based on consistency, nutrition, training intensity, sleep, stress, health history, hormones and other personal factors.
Testimonials show individual experiences and should not be interpreted as a guarantee that every participant will achieve the same outcome.
How are challenge winners selected? +
Challenge rules, eligibility requirements, point systems and judging criteria will be explained inside the specific challenge.
App tracking may require participants to manually mark habits, workouts, nutrition goals or activities as complete. Participants are expected to report honestly so the leaderboard remains fair.
Still need help?
Contact customer support and include the email address used for your order, the program name and your order number when available.
Contact Customer Support
8 WEEKS CHALLENGE WINNER
Just completed the Fall into Strength Challenge and I am so proud of myself. Not only for the progress I made physically but just being consistent. I have completed long workout programs before but I have never stayed consistent with 10k steps and a food plan this long. I feel so much better physically and mentally. Challenging myself this way is exactly what I needed. My main goals were to lose 10 pounds, see a difference in my postpartum stomach, and being able to play with my 3 and 1 year old boys easier. Thanks to Julia I have accomplished all those! I can't thank Julia enough for this challenge and all her support!
Completed 8 weeks
"If you're thinking of having Julia as your fitness trainer it's not up for debate! Do it for yourself, then do it because she's an amazing coach!Her program helped me lose 20lbs in 8 weeks! I was miserable with my postpartum body & needless to say my "mom pouch" is about gone now! I use to be self conscious of wearing a crop top now and I look at myself in the mirror & I'm like "yesss who is that?!" Thank you so much Julia you're an amazing fitness trainer! Without a doubt im going to continue to use her workouts & meal plan as a guide to keep me in the right direction! Again don't think about it! Do it".
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Completed 8 weeks
"Completed my 8week challenge with Julia after having my son. Prior to this & prepregnancy I have always been a gym junkie. After giving birth, getting back into fitness was really hard for me mentally and physically. Finding Julia on TikTok, going through the same journey at that time, being so positive and supporting postpartum mummas and really showing everyone who follows her that you can do it. I decided to contact Julia, to help me lose the weight and love myself again. From day one she was so friendly and helpful even when we live in different countries & time zones being in Australia © She always made time to reply to my messages and listen to my life problems whatever it may be.Julia, thank you so much for helping me through this challenge. There was never a day where I hated working out while on your program. I am so happy I found you through social media. You have made me love myself again but BETTER. I love you girl! Keep doing what you do cause you are helping / changing so many peoples lives. 1000% recommend this girl! D*- Completed 8 weeks
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Completed 8 weeks
"This program is definitely the best out there. I wouldn't of known what to do without it. I would still be feeling so insecure about myself. I was so happy when I finally decided to go through with the program. Having a baby young definitely made me feel insecure about myself because everyone around me was able to wear stuff i didn't. It makes me happy that that I feel so secure about wearing stuff like that. Not only that but i've changed so much not only physically but mentally too.This program gave me so much dedication and being able to hold myself accountable. You're the best coach ever everyone should take this program. You definitely 12/10 see change. So, so so much change"
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Completed 15 weeks
"Im glad I crossed paths with Julia she is an amazing person to work with i definitely recommend getting into a program if you're questioning it. It's was the best decision that i ever made. She helped me mentally and physically through out this journey and watched me grow as a person I'm glad I trusted her throughout my process. I'll never forget Julia for helping me transform myself into the person I am today and helping me understand my future fitness goals better."
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Completed 8 weeks
"As I sit here looking back at these photos then and now I'm in literal tears. I thought I would of never been able to make it to the gym I had no confidence in myself but working with Julia helped me get pass this. Day bay day was a struggle but looking back wouldn't trade the struggle for anything else. I can officially say I am PROUD of myself for coming this far and now going further with my next 8 weeks really wouldn't have wanted another trainer other than Julia she keeps it real and honest! That's what a person like 8 weeks ago needed!!"A.DLT
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4 week transformation
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7 day transformation
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8 week Transformation
Client Testimony
“I can’t thank you enough Julia for your amazing 8 week program!! It challenged me to push myself yet it was fun and very doable! Since having my son I felt like I had lost my strength and tone and I wanted to fit into my favorite clothes again. Now I have my pink back for the summer and I feel strong again!”